Returns & Exchanges

If you are unsatisfied with your order, you can return items in their original packaging within 14 days from when your order was received. Please ensure that your order number is enclosed and know that you are responsible for any shipping costs.

 

RETURN ADDRESS:

Clasp Magic

2101 Grenville Drive

Oakville, ON, L6H 3Y5

 

Any items purchased during a sale, using a coupon code or at an in person POP-UP shop cannot be returned or exchanged. No Exceptions.

 

Warranty: 

We stand by our product and care about your satisfaction. However, mistakes do happen and we will take care of you. Our 60 Day Manufacturer's Warranty covers:

Manufacturing Defects - Broken Pieces, etc.

 

Exchanges:

We are unable to process any exchanges at this time. If you would like to exchange, simply return the undesired item, in its original packaging for a refund and then place a new order.

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